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It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer store credits which you can redeem in any of our existing or future collections, only if you inform us that you require a return/exchange within 3 days of receiving your order. We will then arrange pick up for your returning item/s. This resolution applies if; · The item does not fit you, · You are not satisfied with the quality Please note that we do not accept returns or exchanges on discounted or sales items. Please be advised this resolution is subject to change once it has passed quality control via the returns team at our warehouse provided that:  · The item is unworn and in original condition with all the tags still attached · The item has absolutely no marks or stains (including makeup and spray tan) · The item is returned to us within 14 days from delivery date · The item does not have any odour (including deodorant, perfume, body odour or washing powder) · A receipt and proof of purchase is available. THE CULT ORIGINAL reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by THE CULT ORIGINAL. Returns will take approximately 5 – 7 business days to process through once received to the returns team at the warehouse. Please note that we do not do cash refunds for your returns. INTERNATIONAL All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team.  All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members. International returns are delivered to and processed by an International Facility within 24 hours of being received. This allows us to get you’re the CULT ORIGINAL store credit out to you faster! STORE CREDITS THE CULT ORIGINAL store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months. If there has been a discrepancy in your credit(s) please contact us at info@thecultoriginal.com with your order number and a brief explanation for further assistance. Disclaimer The Cult Original has used its best endeavours to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. The Cult Original does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item. Intellectual Property (a) Copyright All Content contained on this Website is protected by copyright laws, unless indicated otherwise on this site. You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. 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